Repeat business happens when there is an overall impression of professionalism
Larger brands have been through the process of mapping out their teams, the tools and equipment they need, and how often they will have to replace the consumables that will keep these teams stocked and effectively managing the challenges at hand.
Bringing In Repeat Business: Facility Management Rules
Have you ever heard the phrase “measure, improve, repeat”?
Continuous improvement is not an easy thing to reach for. At least it did not used to be. Now we have computer systems that track, monitor, and analyze the data that your staff produces. Because of this, you can create patterns and find opportunities in that data for improvement.
There are rules in facility management that can help your company become a powerhouse in your area. All it takes is time.
- To bring in repeat business, you must establish a system of continuous improvement. That means finding the right software and training your staff to use it.
- Your facility manager should be well versed in setting schedules and working within the software. They should also be able to interpret the data to spot patterns and deduce where improvements can be made. Cleaning routes, for example, can be streamlined with enough data.
- Your staff should be actively involved in the optimization process, and they should be motivated to help you improve your practices. This means considering bonuses, incentives, and rewards for inspiring innovative staff members.
- If quality or productivity plummets or dips, a chain of command must be in place for accountability purposes. Repeat business will only happen if your environment is consistently excellent, spotless, and impressive. That takes time and effort.
- Innovation should be a pillar of your team philosophy so that new and innovative strategies can be employed and tested for efficacy. Being able to segment your time into testing new processes and optimizing old ones is what makes a good facility manager in the end.
Repeat business happens when there is an overall impression of professionalism in any environment. Regardless of niche, people will return if they have felt comfortable inside your building and everything has been clean and up to code.
To achieve this not-so-small goal, you must get your facility manager to establish a strict set of rules that your entire team must build on every month.
These rules will help new employees learn the ropes and old employees find new solutions to existing issues. Ultimately the team you choose will make the largest difference to your facility maintenance plan.
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